Network Operations Center Engineer
Additional Details
Location
La Mirada, CA
Contact Name
Michelle Yang
Contact Email
Contact Phone
(925) 230-9180
Reference Number: 340
Position
Seeking a Network Operations Center (NOC) Engineer to provide operational support of the company's advanced services network. The NOC Engineer's scope of responsibilities includes but is not limited to the following functions:
- Problem troubleshooting and resolution, including interaction with site contacts, carriers, vendors, and the senior level engineering group.
- Proactively monitoring the company's networks to detect and resolve problems and ensure uninterrupted operations of the networks.
- Planning, evaluating, and executing network maintenance activities.
- Participation in updating and revising policies, procedures, technical reports, documentation, and internal training material.
Experience
- 2 years in a network operations environment in support of customer networks -OR-
- 2 years in a technical support role interacting with contacts via phone and ticketing system AND
- Hands-on experience with Cisco router configuration, management, and operations.
- Administering and configuring Cisco routers/switches, which includes implementing firmware changes, OS releases, and other software upgrades.
- Troubleshooting router/network performance problems.
- Troubleshooting circuit problems T1 to OC192.
- Preparing announcements for maintenance activities or network outages.
- Communicating effectively via phone and e-mail with network contacts and vendors.
- Prioritizing of multiple demanding events along with daily tasks.
- Willingness to work any shift (including weekends), as assigned, and to rotate shifts and schedules as assigned.
- Experience with optical transmission systems such as WDM.
- Experience supporting H.323 video over IP networks.
- Experience in a university/research environment.
- Cisco CCNP certification