Position
This complex solution requires a dynamic troubleshooting environment with tools to process and ferret out information to keep our customers' systems operating optimally. Our growing customer base demands effective and timely responses to their mission-critical needs. Your job will be to provide and maintain an effective environment for the support team to deliver this crucial service.
Experience
- Responds to support team members requests for lab system configurations and data analysis tool needs
- Builds, configures, and manages a lab environment for problem reproduction utilizing VMware ESX
- Maintains and supports the development of the support team’s CRM applications, including Salesforce.com
- Performs sustaining engineering on our Cast Iron middleware business application integrations
- Researches and recommends storage, archival and indexing solutions for customer data
- Develops tools to analyze customer data in coordination with engineering
- Advises and directs outsourced web master responsibilities
- Manages the configuration of the Cisco CCX (call distribution) VoIP solution
- Education, Skills and Experience
- Five plus years of experience in IT, business analysis and software development
- Bachelor’s Degree in Computer Science or related field of study
- Business systems analysis and application design with proven ability to capture business requirements in software specifications
- Professional communication skills, both written and verbal
- Must work well in an fast-paced environment with dynamic requirements and priorities
- Highly organized and self-directed
- Methodical approach to problem solving through using available tools as well as designing and implementing new tools
- Ability to create software tools to automate complex manual data processing tasks using Java, MS Windows batch scripting, PowerShell, etc.
- Data mining experience with large sets of raw log data
- Good understanding of the network infrastructure in a modern enterprise, including configuring the switching and routing components, as well as IP unicast and multicast
- Knowledge of various VMware offerings including VMware workstation, ESX, vSphere, Lab Manager and ACE
- Demonstrated ability to adapt and deploy new software applications
- VMware enterprise design and deployment experience (vCenter, ESX, and ESXi)
- Experience specifying and designing blade and rack-mount server solutions
- Enterprise SAN storage configuration experience
- Experience managing and maintaining data applications including MySQL, SQL Server, Software-As-A-Service applications
- Hands-on experience with Salesforce.com administration useful
- Cast Iron appliances developing/supporting orchestrations experience desirable
- Experience developing Web 2.0 applications is desirable